Shipping Policy
Thank you for shopping with us. This Shipping Policy outlines how, when, and where we deliver your orders. Please review it carefully before placing your purchase.
Order Processing
- All orders are processed within 2–5 business days after payment confirmation.
- Orders placed on weekends or public holidays will begin processing on the next business day.
- You will receive a confirmation email with tracking details as soon as your order is shipped.
Shipping Times
Estimated delivery times after dispatch are as follows:
- United States: 7–15 business days
- Canada: 10–18 business days
- United Kingdom: 7–14 business days
- Western Europe: 7–14 business days
- Eastern Europe: 10–20 business days
Please note that delivery times are estimates and may vary due to factors outside of our control, such as customs clearance, weather conditions, or regional carrier delays.
Shipping Rates
- We offer free shipping on all orders to the destinations listed in this policy.
- There are no minimum purchase requirements to qualify for free shipping.
Tracking Your Order
- Once your order ships, you will receive a tracking number via email.
- Please allow 2–5 business days for the tracking information to display its first updates on the carrier's website.
- If you have not received tracking information within 7 business days of your order confirmation, please contact us through our contact page.
International Shipping & Customs
- We currently ship to the United States, Canada, the United Kingdom, and all European Union member states.
- International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.
- These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.
- We recommend contacting your local customs office for more information on applicable fees before placing your order.
- Refusal to pay customs fees may result in the package being returned or destroyed by the carrier, and we are not responsible for refunds in such cases.
Incorrect Shipping Information
- Customers are responsible for providing accurate shipping information at checkout.
- If an incorrect or incomplete address is provided, the package may be delayed, returned, or lost. We are not liable for orders shipped to incorrect addresses entered by the customer.
- If you notice an error in your shipping address, please contact us within 12 hours of placing your order. We will do our best to update it before dispatch.
Lost or Delayed Packages
- If your tracking shows no updates for more than 7 business days, please contact our customer support team through our contact page.
- We will investigate with the carrier and, if the package is confirmed lost, offer a replacement or refund.
- We are not responsible for packages marked as delivered by the carrier but reported missing by the customer. In such cases, we recommend contacting the carrier directly and filing a claim.
Damaged or Defective Items
- If your order arrives damaged or defective, please contact us within 7 days of delivery through our contact page, with your order number and clear photos of the issue.
- We will offer a replacement or refund at no additional cost.
Order Changes & Cancellations
- If you need to cancel or modify your order, please contact us within 12 hours of purchase.
- Once an order has been processed and shipped, it cannot be canceled or modified.
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